CONDITIONS OF SALE:
Orders delivered to a business without a dock will be subject to a $50 liftgate fee.
All sales are final on custom cut pieces.
Once an order is finalized and sent to production, it cannot be canceled, returned or refunded.
It is the sole responsibility of the customer for the accuracy of orders by way of order confirmation.
No orders will be processed until confirmation is received.
Eurocraft Cabinetry holds no responsibility for assembly or installation errors.
The order will be scheduled based on when the order is confirmed. No replacement or missing parts claims considered unless made within 30 days receipt of goods.
Only VGW, SWS and Trends RTA Box orders can be returned or exchanged; all other items are final sale. Returns accepted upon approval within 30 calendar days from the date of purchase, less 20% restocking charge. Must be in full factory sealed packing and in resalable condition only and accompanied with a receipt without exceptions.
No returns or exchanges on assembled cabinets. Assembled cabinet orders must be paid in full prior to assembly.
Eurocraft holds no responsibility for improper measurements or incorrect cabinet size provided by customer. Please inspect all products at the time of signing the freight bill and note any damage incurred in transit on the Bill Of Lading. Please make the following freight damage or missing items note on BOL with the following statement "Box damage/Product damage" or "missing item".
List any missing items on BOL. Freight damage or missing item claims WILL NOT be honored without a BOL notation.
All 96" long panels are subject to end damage during shipping. We only guarantee 90 good usable inches on all 96" long panels. 48" wide panels are subject to edge damage. Therefore, we only guarantee up to 42" of good usable width on these panels.
Purchased orders totaling $1,000 or more automatically qualify for backordered item(s) to be shipped at no charge when they become available (does not include local delivery). Only one shipment for backordered items will be provided at no charge for each sales order.
If you must have 48" panels shipped, Eurocraft Cabinetry will only guarantee 42" will be good. Up to 6" of damage is considered normal.
CHANGE ORDER POLICY
Eurocraft Cabinetry will consider additions to or cancellations of an order in writing up to 24 hours after receipt of signed confirmation.
Additions may delay shipment or pick up availability.
Eurocraft Cabinetry will not remove items from orders that have already been palletized.
MANDATORY RECEIVING REQUIREMENTS FOR LTL OR UPS DELIVERIES
Step 1: Check skid count (Amount of pallets) and loose piece count (Amount of loose pieces) that is listed on the Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount of pallets and loose pieces that you received.
Step 2: Visually check boxes for damage. IMPORTANT: If the box(s) appear to be damaged, take close-up and wide-angle photographs of the damage.
Step 3: YOU MUST note any damage or missing items on the carriers BOL/DR at the time of delivery. Any deliveries accepted and signed by customer without such notes will be considered complete and no claim can be made.
Step 4: Check packing slip (located on shrink wrap on outside of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box.
Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery is complete and has no damage unless noted on BOL/DR at the time of delivery.
If there is any box damage seen on the pallet take pictures of the damaged pallet and boxes and make the following note on all copies of the Bill of Lading (BOL)/Delivery Receipt (DR) that says the following: “Box damage/Product Damage”
Pictures of the damaged pallet/boxes must be sent within 2 business days of the delivery. Please submit the pictures along with a Freight Damage Claim form (See links to forms below) to csr@warehousedistributorsusa.com within 2 business days of delivery.
If any item(s) appear to be missing, list the items that are missing on all copies of the Bill of Lading (BOL)/Delivery Receipt (DR).
All orders are custom built, therefore returns are not allowed.
In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy on Policies and Procedures document.
*IF THE PICK UP LIST OR BILL OF LADING IS SIGNED WITH NO NOTES REGARDING DAMAGE OR MISSING ITEMS, NO CLAIM CAN BE MADE FOR ANY DAMAGE OR MISSING ITEMS.
MANDATORY RECEIVING REQUIREMENTS FOR WAREHOUSE PICKUP
Step 1: It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to loading vehicles of unassembled and assembled
products.
Step 2: Visually check product for damage. IMPORTANT: If the boxes appear to be damaged, notify the warehouse manager of the damage.
Step 3: Check pick-up list against the actual items and quantity prior to loading your vehicles. Item numbers are located on the outside of each box.
Step 4: Customers are responsible for loading their own vehicles. If you arrive in a “Dock Height” truck, we will load the truck with a fork lift at no charge. If you need assistance for hand loading there will be a $100.00 additional charge.
Step 5: If something is incorrect or missing, notify the warehouse manager.
Step 6: Sign the pick-up list.
*IF THE PICK UP LIST OR BILL OF LADING IS SIGNED WITH NO NOTES REGARDING DAMAGE OR MISSING ITEMS, NO CLAIM CAN BE MADE FOR ANY DAMAGE OR MISSING ITEMS.
Eurocraft Cabinetry
3380 Davie Road
Suite 703
Davie, Florida 33314
info@eurocraftcabinetryfl.com
Office: 954-355-6229
Toll Free: 855-477-9088
Fax: 954-355-7229